Wednesday, October 17, 2012

Orchestrated Operations Management: 6 Steps to Competitive Dominance where the IT Rubber Meets the Road

You'll learn six responses you can make to turn those changes to your competitive advantage. Each step is described in practical terms.
  • Synchronize People with Process
  • Systematize Demand Management
  • Automate, Automate, Automate
  • Integrate People + System Processes
  • Rally around an Operations Calendar
  • Orchestrate Service Management
The paper describes how you can pick any of these as a starting point, implement it, gain value, and then judge which one to pursue next. Thus it is consistent with today's fast cadence, Lean methodology. The idea is that incremental gains, consistently achieved soon add up to crushing competitive advantage.

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