Thursday, March 18, 2010

Delivering Customer Service via the Contact Center and the Web

This Aberdeen study was conducted to identify emerging best practices in support of customer service in the contact center and to provide a framework by which readers could assess and map their own customer service management capabilities.

Having an abundance of service information available to all stakeholders can greatly influence the efficiency for meeting service request, which ultimately result in higher service margins and levels of customer satisfaction.

Written by: Aberdeen Group
Sponsored by: Microsoft Dynamics

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