Tuesday, December 8, 2009

Getting the Foundation Right: Unified Communications

While IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on Unified Communications (UC). This white paper discusses how to achieve UC benefits, eliminate the voice silo, and make telephony a seamless part of information technology.

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